 | | At your service
“It’s great, as with any recognition,” says Manoj Chouthai, CIO of Public Service Enterprise Group. “It’s always good to get external validation of the company’s work. But also it’s a manifestation of external recognition for the department, so it’s great in that sense.”
More >> |  | | Gale force
As costs continue to rise and consumers become ever more environmentally conscious, momentum is building behind wind power as a possible alternative to fossil sources. Power & Energy caught up with two people at the forefront of the push towards wind energy: Randall Swisher, of the American Wind Energy Association and T. Boone Pickens of Mesa Power.
More >> |  | | Power to the people
SCANA CIO Randy Senn talks exclusively to Power & Energy about the changing IT landscape for utilities and the unintended consequences of successful customer expansion.
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Sustainable design
How can utilities address global sustainability? Power & Energy spoke to Autodesk’s Alan Saunders to find out more.
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Care about customer care?
Customer relationship management (CRM) strategies and software have become a powerful combination in helping the industry improve customer care. However, says Robert Rae, CRM systems cover a diverse set of functions, which makes it important to understand the objectives of customer care projects to design a CRM strategy that meets those requirements.
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Wireless sensor networks come of age
The adoption of wireless sensor networks, or mesh networks, has struggled over the years to live up to its hype in commercialized applications and deployments. However, says Martin Hanssmann, with the recent advent of new commercially viable standards, this technology is now proving itself.
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In the docks
A new option to enhance laptop performance and fleet productivity. By Jeff Greene
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Smart technology
Smart metering has moved on from traditional Automatic Meter Reading (AMR). Advanced Metering Infrastructure (AMI) solutions offer the potential to benefit the entire value chain of energy stakeholders. Aeris Communications’ Chris Purpura, Motorola’s Jim Hanson, Oracle Utilities’ Guerry Waters and SAP’s Klaus Heimann sat down to discuss the vital features to look for in an AMI system to guarantee success with the lowest amount of risk.
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Communication theory
As the call center is becoming a two-way communication channel, technology is moving at a rapid pace. What are the key features that energy companies should look for if seeking to overhaul or replace their systems? And how can the implementation of new technology drive profits? Genesys Telecommunications’ David York and Nuance’s Lynda Kate Smith provide answers
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