Think of you and your customers as being on opposite sides of a canyon. Standing on one side, you want to control costs and meet your business objectives with self-service features on your web site and interactive voice response unit (IVR).
Joseph Forline explains why PSE&G is developing programs in its New Jersey service territory that are consistent with the federal energy master plan, encouraging investment in energy efficiency and helping contribute to the federal aim of increasing the number of green collar workers.