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Issue 8 E-magazine
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Blog

Daniel C. Jones
Editor

A renewing of vows

Much has been written about last years shambolic UN climate change summit in Copenhagen, yet to the vast majority of the general public little is actually know about the only notable progress made during it.
01 Feb 2010
Customer Management
Customer Management

Don’t miss customer service opportunities


Think of you and your customers as being on opposite sides of a canyon. Standing on one side, you want to control costs and meet your business objectives with self-service features on your web site and interactive voice response unit (IVR).

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Saving money through energy efficiency


Joseph Forline explains why PSE&G is developing programs in its New Jersey service territory that are consistent with the federal energy master plan, encouraging investment in energy efficiency and helping contribute to the federal aim of increasing the number of green collar workers.

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