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The Magazine

Issue 7

Issue 7 E-magazine
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Blog

Daniel C. Jones
Editor

A renewing of vows

Much has been written about last years shambolic UN climate change summit in Copenhagen, yet to the vast majority of the general public little is actually know about the only notable progress made during it.
01 Feb 2010
Customer Operations
Customer Operations

The Bottom Line


Patrick Carberry of Bottom Line Impact explains how to quickly enhance your bottom line without revenue growth.

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Northern Exposure


Hydro One’s understanding of its customers’ needs extends far beyond simply providing them with an energy supply. Myles D’Arcey tells Power and Energy of the company’s responsibility for instilling a sense of community within its service territories.

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Keeping Up Appearances


Operating in remote areas, ComEd’s responsibilities to its customers amount to far more than energy supply. In an interview with Power and Energy, Vice President of Marketing and Environmental Programs Val Jensen explains the future of customer relationships and how the company has adopted a sociological approach to understanding its customers’ behavior.

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