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Issue 5

Issue 5 E-magazine
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Blog

Daniel C. Jones
Editor

A renewing of vows

Much has been written about last years shambolic UN climate change summit in Copenhagen, yet to the vast majority of the general public little is actually know about the only notable progress made during it.
01 Feb 2010
Customer Operations
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Customer Operations

Ease the pressure


As energy costs continue to rise, Reliant Energy has some programs in place to ensure customers can handle the heat. Tracy Carmen-Jones, VP of Community Marketing, sheds some light on the issue.

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A place in the sun


Power & Energy talks to John Hargrove about the programs and technologies that are encouraging NV Energy’s customers to switch to renewable energy sources.

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Taking care of business


Joan Shafer, VP of Customer Services for Wisconsin Energy Corporation (WEC), believes that customer satisfaction is the key to success for any company.

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Come Full Cycle Faster!


Want to know where your money really is? Know exactly where your customers’ bills AND payments are on their critical path? Customers WANT to know and you NEED to know! Whether a $60 billion global utility or a $1 million city government, the cash c

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