Johann Yang, Manager of Implementation & Support within the Customer Application Support area at American Electric Power, explains the billing system the company has in place, including its capabilities and limitations.
The issue of protecting privacy of information is currently receiving a great deal of media attention, especially as it relates to the politically charged topic of outsourcing. However, an enormous amount of private information has been outsourced fo
Karen Blackmore, Program Director of Energy Customer Operations Strategies at Energy Insights (an IDC Company), speaks to Next Generation Power & Energy about the current state of utility billing systems.
The analogy was excellent. I was at a conference listening to Gary Hoover, of Hoover Online fame, draw a parallel between tsunamis and business trends. Tsunamis may seem like sudden events that appear without warning, they are actually the result of
Cognera offers a complete outsourced customer service, billing and settlement solution using a unique, partnership-based approach that enables clients to remain in control of their key business processes. The company does so by teaming up with client