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Issue 2

Issue 2 E-magazine
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Daniel C. Jones
Editor

A renewing of vows

Much has been written about last years shambolic UN climate change summit in Copenhagen, yet to the vast majority of the general public little is actually know about the only notable progress made during it.
01 Feb 2010
Billing & Outsourcing
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Billing & Outsourcing

Top Billing


Johann Yang, Manager of Implementation & Support within the Customer Application Support area at American Electric Power, explains the billing system the company has in place, including its capabilities and limitations.

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Protecting the Privacy of Information in Outsourcing


The issue of protecting privacy of information is currently receiving a great deal of media attention, especially as it relates to the politically charged topic of outsourcing. However, an enormous amount of private information has been outsourced fo

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Cashing In


Karen Blackmore, Program Director of Energy Customer Operations Strategies at Energy Insights (an IDC Company), speaks to Next Generation Power & Energy about the current state of utility billing systems.

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Does Software as a Service Work for the Meter to Cash Business?


The analogy was excellent. I was at a conference listening to Gary Hoover, of Hoover Online fame, draw a parallel between tsunamis and business trends. Tsunamis may seem like sudden events that appear without warning, they are actually the result of

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The Fundamentals of Utility Outsourcing


Cognera offers a complete outsourced customer service, billing and settlement solution using a unique, partnership-based approach that enables clients to remain in control of their key business processes. The company does so by teaming up with client

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