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COVER: Next Generation Power & Energy 4
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Lead Stories

At your service
“It’s great, as with any recognition,” says Manoj Chouthai, CIO of Public Service Enterprise Group. “It’s always good to get external validation of the company’s work. But also it’s a manifestation of external recognition for the department, so it’s great in that sense.”

Gale force
Power to the people
All articles from "Lead Stories" section
Companies in this issue

  

AMI/SMART GRID

Real time control systems security in the modern world
Giving it back
Moving on up
Making informed decisions
Smart technology
The smart utility will be a connected utility
Sustainable design
Next generation energy information solutions
Managing utility assets
Entering the North American utility software market
Maximize ROI by leveraging private network infrastructure for AMI and Smart Grid initiatives
Smart metering options for electric and gas utilities
From merger strategy to congressional outreach, Platts GIS mapping services make the picture clear
Efficiently sufficient
Leading the charge toward integrated AMI
Smartening up
Stand, spend and deliver
Planning for an intelligent future

CUSTOMER OPERATIONS

Sophisticated customers, sophisticated CIS
Wind of change
Communication theory
Vital information
Four trends that help utilities leap the CIS replacement hurdles
A new role for the contact center
Growing US utility company implements new speech-enabled IVR system with enhanced functionality
Down the line
Care about customer care?
Utilities learn to love their bill
Utilities in the 21st century
Personally energized
Everything’s covered
Working progress

LEAD STORIES

At your service
Gale force
Power to the people

M2M

Connecting to the wireless network
Focus on now for a better tomorrow
FCIs cut the cord
The connected utility
Wireless sensor networks come of age
Attention customers: energy reduced now on Aisle 6
The latest on smart metering
Empowering smart energy efficiency
Deus ex machina?

MOBILE WORKFORCE

Power in isolation
Working smarter
In the docks
Mobile Mounting Solutions solves communications problem for City Public Service Energy with Gamber-Johnson rugged vehicle mounts
Developing data
Green with envy
If it’s already built, will they come?
The role of wireless cellular data and voice services in companies’ long-term technology strategy
Getting a charge out of service optimization
Shrinking for growth: a unique storage solution that reduces energy costs
Mobile computers for mobile workers
Fitting your fleet for mobile communications: doing it right the first time
Army corps of engineers bridges gap between GIS systems and field teams with Map2PDF®
IT Integration
Wired for sound
Small talk