Skip Trace Using Non Obvious Relationship Matching and Intelligent Balance Transfers: Reduce This Year’s Bad Debt by 10-20%

By Patrick Carberry, President, Bottom Line Impact

Executive Summary
Every industry is feeling the pinch from this economy. Besides being heavily regulated, the Utility Industry has the added burden of being mandated to encourage their customers to use less of their product. This rare confluence of circumstances creates many unique challenges for utilities. In an environment where it is exceedingly difficult to increase revenue and painful, perhaps even dangerous, to slash budgets further, reducing bad debt becomes paramount.

Results from over 100 utilities have shown that a typical utility can expect to reduce this year’s write off by 10-20% if they incorporate the methodologies outlines herein. This equates to a significant amount of revenue that does not have to be produced to achieve the same bottom line impact.

The key to achieving these results is to recognize that most of your bad debt is probably coming from people who are still in your territory. If you can find these inactive customers, you have a great ability to make them pay. Every utility is currently doing this in some form. The acknowledgment that there are improvements in your processes that can be made and significant amounts of revenue that can be recovered, will open the way to capturing this lost revenue and improving your cash flow and profit.

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