Industry Analysts

	Sustainable design How can utilities address global sustainability? Power & Energy spoke to Autodesk’s Alan Saunders to find out more. More >>		Care about customer care? Customer relationship management (CRM) strategies and software have become a powerful combination in helping the industry improve customer care. However, says Robert Rae, CRM systems cover a diverse set of functions, which makes it important to understand the objectives of customer care projects to design a CRM strategy that meets those requirements. More >>
	Wireless sensor networks come of age The adoption of wireless sensor networks, or mesh networks, has struggled over the years to live up to its hype in commercialized applications and deployments. However, says Martin Hanssmann, with the recent advent of new commercially viable standards, this technology is now proving itself. More >>		In the docks A new option to enhance laptop performance and fleet productivity. By Jeff Greene More >>

Previous Analysts

Managing your assets
Enterprise asset investment planning in energy utilities is rapidly being seen as an invaluable tool for improving asset-related decision-making. Power & Energy speaks to Axia Software Corp.’s Graham Carter to find out more.
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Duquesne Light Company
For more than 125 years, Duquesne Light has been in the forefront of the electric energy market, with a history rooted in superior customer service. Today, the company continues in its role as a leader in the transmission and distribution of electric energy, providing a secure supply of reliable power to more than 585,000 customers in southwestern Pennsylvania. Duquesne Light uses more than 45,000 miles of overhead lines, 250,000 utility poles and 103,000 transformers to bring power to homes and businesses throughout the region.
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Crawl, walk, run: a three-phase approach to profitable Customer Communications Management for utilities
The future is here. It’s just not widely distributed yet.
– William Gibson
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Analyst insight: Meeting Energy Demand
Utilities need to be more dynamic if they’re to meet the energy needs of an expanding economy, argues Brattle Group analyst Lisa Wood.
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Cashing In
Karen Blackmore, Program Director of Energy Customer Operations Strategies at Energy Insights (an IDC Company), speaks to Next Generation Power & Energy about the current state of utility billing systems.
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Protecting the Privacy of Information in Outsourcing
The issue of protecting privacy of information is currently receiving a great deal of media attention, especially as it relates to the politically charged topic of outsourcing. However, an enormous amount of private information has been outsourced for decades, argues Jagdish Dalal.
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Over to outsourcing
Utilizing external talent and expertise to carry out certain operations is a widely adopted practice these days across many industries, helping to reduce costs, improve productivity and save time.
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Forecasting the future: renewable energy in 2007
By Michael Eckhart, President of the American Council On Renewable Energy
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Intelligent utilities: the time is here for the next step
Energy Insights’ Karen Blackmore outlines why utilities need to take a proactive step in the movement towards smart grids.
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Why well-managed outsourcing can energize a company
Energy companies are facing a changing, challenging environment that requires them to manage their operations in the most cost-efficient and flexible manner.
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Ray of light
With the dark days of prohibitive pricing and unreliable technology fading behind us, John Reynolds, Chairman of the American Solar Energy Society, outlines how the true potential of solar energy is finally poised to shine through.
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Meeting future energy needs
Barry K. Worthington is Executive Director of the US Energy Association
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Spaced out
Spatial information management is fast becoming an integral part of many organizations’ IT infrastructures.
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Securing the future
As the biggest consumer of fossil fuels in the world, the US is acutely aware of the drastic effect increased competition, volatile supply and over-reliance on unsustainable energy sources could have on future economic growth and development.
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State of competition in US wholesale power markets
The Honorable Joseph T. Kelliher, Chairman of the Federal Energy Regulatory Commission, argues that regulation and competition can co-exist.
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Time for change
Gerald Doucet, Secretary General of the World Energy Council, talks to Next Generation Power & Energy about tackling the issue of climate change.
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Energy infrastructure’s critical path
FERC Commissioner Marc Spitzer explains why infrastructure development in electric and natural gas markets is critical.
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Transmission champ
No one can accuse American Electric Power – or its evangelical Chairman, Michael Morris – of switching off to the challenges ahead
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Power shift
Although the companies that comprise the electric power sector face similar challenges, their responses to those challenges – whether capital expenditures, customer service or climate change – will vary.
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